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HOW TO ORDER

When placing an order by telephone, please have ready the list of items you require, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card).

When placing an order by fax, please list the items you require, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card).

BY POST

When placing an order by post, please list the items you require, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card).

UK POSTAGE & PACKAGING CHARGES (IRELAND MAY VARY PLEASE CONTACT US FOR CONFIRMED PRICES)

SHIPPING AND HANDLING

ROYAL MAIL

Small Items (one or more) including flavours
and oils.
Up to £20.00 in value £2.15 as a packet
Up to £27.00 in value £3.00 as a packet
Depending on weight of parcel or packet.

Small Items Next Working Day (Mon- Fri)
Special Delivery (parcels to be signed for)
Up to 500grm £4.75
Over 500grm up to 1Kg £5.75
Over 1Kg up to 2Kg £7.50
Please add 15p per ounce for delivery on leads.

BUSINESS POST COURIER

(parcels to be signed for)
Up to 500grm - £5.00 next working day, Letter Pack.

Over 1Kg and up to 10Kg - £9.00 next working day, Parcel Pack.

Over 10Kg - 35p per Kilo thereafter (e.g. 10Kg + 4Kg £10.40), Parcel Pack.

Over £400.00 in value - £13.00 next working day.
Over £1000.00 in value - £16.00 next working day.
Depending on weight of parcel or packet.

INTERNATIONAL

We can offer a variety of services providing fast, insured delivery to anywhere in the world. The delivery time and charge for international orders depends on the destination, weight, value and size of the order. Please let us know what items you would like to order and our export manager Mr Ashley Larman will calculate an accurate delivery charge.
If you are ordering from abroad, the online ordering system gives you the option of asking us for a quote for goods and shipping before we charge for or despatch your order.

2005 Shipping Rates to Europe
Examples: France £22.00 - Holland £22.00 - Spain £30.00 - Sweden £35.00
Flat rates to other EU countries are available please enquire. All quotes are for weight up to 30Kgs. Eligibility also depends on value and size of parcel. Please check with us first.

2005 Shipping Rates to Eire
Examples: 15Kg £35.00 over 15Kg - 50p per Kilo thereafter (e.g. 15Kg + 4Kg £37.00)

POSTAGE AND PACKAGING CHARGES WILL BE ADDED TO THE FINAL AMOUNT SHOWN ON YOUR INVOICE, PLEASE TELEPHONE, FAX OR EMAIL FOR CONFIRMED CHARGES IF REQURED.

ALL POSTAGE AND PACKAGING CHARGES ARE SUBJECT TO CHANGE DUE TO INCREASING FUEL PRICES. PLEASE TELEPHONE, FAX OR EMAIL FOR CONFIRMED PRICES IF NECESSARY.

PLEASE NOTE THAT ALL POSTAGE WEIGHTS WILL INCLUDE BOX & PACKAGING. ALL DELIVERY TIMES ARE QUOTED IN WORKING DAYS (MONDAY TO FRIDAY).

WE CAN ONLY SEND PACKAGES OF 1.05M OR LESS VIA BFPO.

BY SECURE ONLINE ORDERING

www.leslies-luton.co.uk
Please follow the instructions on our website when you order, there is a self-explanatory order form for you to follow. If you have concerns about Internet security, please select the 'Credit Card Details Sent Seperately' option, and in the 'Special Delivery Instructions' box on the 'Check Out' page, ask us to telephone you for your details.

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Look out for the secure 'Golden Padlock' logo at the bottom of your screen on the 'Credit Card Payment Page.

For assistance on ordering by secure online shopping please contact our Information Technology Manager who will be delighted to assist you.

BY E-MAIL


When placing an order by e-mail, please list the items you require, your name, home address, delivery address (if different from home address), home telephone number, and daytime telephone number. We do not recommend you send credit or debit card details by email. Please include a telephone number and we will call you for your card details.


METHODS OF PAYMENT

CASH & POSTAL ORDERS
If you require sending a payment of cash or postal orders by post, please send them by Royal Mail Special Delivery to be signed for at Leslie's of Luton.

CHEQUES
If you are sending a payment by cheque, please write your address, home telephone number, and cheque card number and expiry date on the reverse side of the cheque.

CREDIT CARDS
We accept the following credit or debit cards by secure online ordering, mail, fax or telephone, Visa, MasterCard, Switch, Solo, Delta or Eurocard. Please supply card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card).

SECURITY CHECKS AND CARD FRAUD
We are working very closely with card companies to safe guard our valued customers. Security checks will be carried out to try to combat card and cheque fraud.

BANK TRANSFER
For customers outside the United Kingdom we can arrange a bank transfer for payment, please enquire for details.

INTEREST FREE CHEQUE SPREAD (ONLY AVAILABLE TO PERSONS OVER 18 YEARS OF AGE) WRITTEN QUOTATIONS AVAILABLE ON REQUEST.

The cheque-spread facility is an interest free option for you to spread the payment of your goods over a period of 3, 6 or 9 months (subject to status and credit approval from Chequespread PLC), from a minimum value of £150.00 up to the maximum value of £1,500.00.

SHOP CHEQUE SPREAD SALES UK CUSTOMERS ONLY
To purchase goods in store by cheque spread, you will be required to bring with you a proof of identification i.e. driving licence, passport etc, also chequebook and cheque guarantee card.

We can then work out the best option to suit every individual customers needs to purchase their required goods at an affordable monthly payment over 3, 6 or 9 months.

Example:
Value of Goods £329.00
3 Months 1 Cheque @ £111.00 and 2 Cheques @ £109.00
6 Months 1 Cheque @ £59.00 and 5 Cheques @ £54.00
9 Months 1 Cheque @ £41.00 and 8 Cheques @ £36.00

MAIL ORDER CHEQUE SPREAD SALES UK CUSTOMERS ONLY
PLEASE TELEPHONE, FAX OR E-MAIL FOR QUOTATION
If you require to purchase your goods by mail order using the 3, 6 or 9 month cheque spread facility, we request that your address, residential home telephone number and cheque guarantee card number is on the reverse side of each cheque, accompany the cheques with a letter stating the required goods for purchase. Also state a daytime telephone number if we need to contact you regarding your purchase.

Example:
Value of Goods £329.00 Plus Postage £9.00 added to first Cheque.
3 Months 1 Cheque @ £120.00 and 2 Cheques @ £109.00
6 Months 1 Cheque @ £68.00 and 5 Cheques @ £54.00
9 Months 1 Cheque @ £50.00 and 8 Cheques @ £36.00


CUSTOMER SERVICE

ITEMS OUT OF STOCK
If any item that you have ordered is temporarily out of stock for any reason, we will do our best to contact you. If we are unable to do so we will ask you to reorder at a later date or offer an alternative product. We hope this will be satisfactory to all our customers.

DESPATCH
We aim to despatch all orders on the same day if we receive the order before 2.00pm. United Kingdom orders will be sent via Royal Mail or our contracted courier companies. Orders from outside the United Kingdom will be despatched to the customer's requirements.
Orders of over £250.00 in value ordered on a Friday will not be sent out for delivery until Monday.

VAT SALES
All the prices in our catalogue are inclusive of VAT @ 17.5%, if you are ordering from the Channel Islands or outside the European Union, you can deduct the VAT by dividing the total excluding postage by 1.175, then add the postal service that you require. For further information on this matter please contact our Mail Order Manager who will be delighted to help you work out the calculations.

RETURNING OF GOODS
We are happy to cancel, exchange unsuitable or unwanted products, as long as they are returned to us in original condition and have not been used or altered in any way, within seven working days. Under these circumstances the postal charges will not be refunded. If we have made an error with your order or have sent you the wrong item by mistake, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer.

ITEMS SUBJECT TO AVAILABILITY
All items listed in this catalogue are subject to availability, from our suppliers.

WEIGHTS, MEASURES & SPECIFICATIONS
All weights, lengths and specifications are approximate and may change.

"PRICES IN THIS CATALOGUE ARE CORRECT AT THE TIME OF GOING TO PRESS APRIL 2003. PRICES AND SPECIFICATIONS MAY VARY DUE TO THE MANUFACTURERS. IN THIS INSTANCE WE WILL ENDEAVOUR TO CONTACT THE CUSTOMER REGARDING THEIR ORDER BEFORE DESPATCH.

CUSTOMERS PRICES INCLUDE VAT @ 17.5%

THANK YOU FOR YOUR CUSTOM
All the staff at Leslies of Luton hope that you have enjoyed looking through our website and have found it easy and informative to use. If you have any comments or would like any further information on the products or services we offer, please contact our highly trained staff, who will be happy to help you with your requirements.

SECURITY CHECKS AND CARD FRAUD
We are working very closely with card companies to safe guard our valued customers. Security checks will be carried out to try to combat card and cheque fraud.

E&OE (ERRORS AND OMISSIONS EXCEPTED)

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